How it works
A defined process, built around the facts of your project.
Every file follows the same path. It keeps the work focused on what can be proven, and it lets us tell you early whether your dispute is worth pursuing and how.
The path
Six steps. Timing varies with the facts of each file, so we do not quote timelines.
Tell us the facts online
The intake takes about ten minutes. It asks about the contract, the contractor's license, what went wrong, the proof you have, the amount at stake, and the outcome you want. You can attach your contract and photos.
We review your file
Your submission is reviewed before anyone calls you. If something important is missing, we email you a short list. Sending those items is the fastest way to move forward.
Free case review call
A case manager confirms the file is complete and schedules a 30 minute review. At that review you hear three things in plain English: the claims that may apply, what has to be proven for each, and which of your facts prove it.
Independent inspection
Almost every file needs a written report from a neutral third party, such as a licensed inspector or engineer. We prefer an inspector over a competing contractor, because a contractor bidding for the repair work can be seen as biased. The owner pays the inspector directly. Reports typically start around $400. If you already have one, send it with your intake.
Repair bids and damages analysis
With the report in hand, you collect written bids to repair or complete the work. We compare the report, the bids, the contract, and your payments to establish what the dispute is actually worth.
Choose the path that fits
Depending on the facts and the amount, that may be a demand letter, a Contractors Board complaint, a claim on the contractor's bond, Justice Court, the Chapter 40 construction defect process, or litigation. We explain why one fits better than another.
Possible outcomes of a case review
We will tell you which of these applies to you.
A path we can handle
The facts support a claim and the amount justifies it. We explain the engagement, its scope, and what happens next.
A path better handled another way
Disputes under about $7,500 usually belong in small claims court, where you do not need a lawyer. In some of these, a fixed-fee Contractors Board complaint still makes sense.
Not ready to move forward
Sometimes key facts or proof are missing. That does not always mean there is no case. It means the path to recovery would be difficult and costly as things stand, and we will tell you what is missing.
Scope and fees
Clear about what is included.
Demand letters and Contractors Board complaints are limited-scope, fixed-fee engagements. The written agreement lists exactly what is covered, and payment plans are available. Fees are quoted at your case review, once we have seen the file.
If a matter later moves into court, that is a separate engagement with its own agreement. Contract litigation is handled on a retainer and hourly basis. Qualifying construction defect claims under Chapter 40 may be handled on a contingency basis.
No attorney-client relationship exists until a written agreement is signed and the firm is retained.
Free case review
Find out where your dispute stands.
Tell us the facts once, in writing. We review them before anyone gets on the phone, so the conversation is about your options and not about repeating the story.